Responses (4)

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  Marley_Ring

  Our deepest condolences to you, @Dhansen. You will likely need to follow the [change of ownership](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) process to obtain proper access to your Ring devices. Feel free to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) with any questions, or for further assistance with Ring app access.

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  23-03-2020 11:08:13

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  Dhansen

  I was told I had to wait 30 days after I sent the paperwork. R u aware of this.

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  01-06-2020 07:54:27

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  Marley_Ring

  Hi @Dhansen! Our support team is trained to assist best with the next steps, both efficiently and with your privacy in mind. It should not take that long to obtain ownership. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  03-06-2020 06:34:04

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  user64587

  When I went through this they told me it's 3 weeks standrad time and it took at least that long.

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  31-10-2023 01:40:42

• U

  user64587

  My husband passed away and the ring account was in his name. I do not have access to his email account and his phone is no longer active. I called Ring multiple times this spring and finally got the devices released from his name and was able to set up my own account to activate the devices with billing to a separate credit card than what was used for the previous account (I paid for the full year rather than monthly billing.) However, Ring won't stop charging my credit card for my deceased husband's old account and they said they can't stop because they can't talk to him to confirm or can't send an email to his address for confirmation. They have been billing my credit card for 5 months for an account that they can't find. My credit card company charged back a couple of the charges but said they can't do it anymore. At this point, Ring is fraudulently charging my credit card $10 a month for an account that does not exist and they are fully aware of this and continue to do it. What can I do to get these charges stopped?

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  31-10-2023 01:39:36

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• J

  Justin_Ring

  Hi @user64587. I am so sorry to hear about your loss. Unfortunately, billing concerns cannot be handled here in the Community since we do not have access to account information. You will need to continue working with our support team for further assistance.

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  01-11-2023 08:56:12

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  01-12-2023 08:56:33

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