General Topics
My Basic protect plan has been cancelled, but I never asked for it :(
I've just got an email saying that my protect plan (it was Basic plan) has been cancelled. But I never did any such thing - how to reverse this. It seems like I'm not the only one and if this is happening automatically it is a scam, fraud even. I don't want to call support, just to set it back as it was, but there is no way how to contact anybody from RING via email or chat :confused: Jan EDIT: So I've just tried to cancel this new plan and it's not possible, it says that "You chose to stop this plan at the end of its billing cycle, on Mar 30, 2022" :( EDIT2: So, it seems like it's related to my billing issue: https://community.ring.com/t/double-billing-each-year/50424/2 and fact that RING billed me each year twice, for both plans :((
1190 •
2 •
1 •
17-04-2021 10:51:25
Responses (2)
- U
The same thing has happened to me 3 times now I even set up a DD and it still keeps cancelling within 2/3 hours of me sorting it out
•0
23-10-2024 09:18:11
•
CHi @user_c3cc29. I'd recommend contacting our support team regarding this. We unfortunately cannot view account or billing details here on the Ring Community. You can reach out to our support team via phone, or @Ring on Facebook, X, and Instagram.
•0
01-11-2024 04:16:33
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
jan5
It was billing error, RING solved it for me via phone support: https://community.ring.com/t/double-billing-each-year/50424/2
1
19-04-2021 06:39:25
•