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Monitoring

Hi, I have the Plus plan but I get a message saying “Ring Alarm is Self Monitored”. Can you explain why it’s not included in the plan I selected when it states that you get 24/7 monitoring?

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12-04-2020 04:47:06

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    > @cburrell88 wrote: > Hi, I have the Plus plan but I get a message saying “Ring Alarm is Self Monitored”. Can you explain why it’s not included in the plan I selected when it states that you get 24/7 monitoring? **Changing your Monitoring Type** You can exit the 7-Day Practice Mode at any time, by changing your monitoring status. Once you leave Practice Mode, you can’t re-enter it at a later time. But once you sign up for Professional Monitoring, you can switch between Professional Monitoring and Self-Monitoring as needed. To change your monitoring status: - In the Ring app, open the menu. - Tap Location Settings. - Tap Monitoring. - Tap Monitoring Type. - Choose the new type of monitoring you want. - If you enable Professional Monitoring, you will be prompted to choose a Primary and Secondary Contact and a Verbal Password. - If you are in Practice Mode, you will need to Exit Practice Mode and confirm that you want to exit. - If you are enrolled in Professional Monitoring and want to change to Self Monitoring, tap Self Monitoring and confirm that you want to end professional monitoring. - If you are enrolled in Self-Monitoring and want to change to Professional Monitoring, tap Professional Monitoring and confirm that you want to enable professional monitoring.

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    12-04-2020 06:03:16

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