General Topics
Invalid Multipass - Week 4 - Still not fixed
Since I can't get support from the App or the web page let me try here. I am now going on week 4 of not being able to access information on the RING app nor the RING webpage. This will be my 5th attempt at getting this fixed. The issue: When attempting to access SHOPS, or PRODUCTS, or PLANS or MOST of the site or app, I am greeted with _ **Invalid Multipass request** _. Each time I called I get the same response. "I looks like it has to do with the change of the primary email account address you made Mr. Elzie. This is not anything we can fix on this tech level but we can forward to our next level support. They should be able to get this addressed in 24 to 48 hours time." Here we are, week 4 and nothing. What have I tried: 1. Contacting RING to fix the issue - RESULT: FAIL 2. Login to website for other browsers - RESULT. FAIL. 3. Clear cache/cookies - RESULT/ FAIL. 4. Uninstall and resinstall the app from phone RESULT. FAIL. 5. Use a different phone RESULT. FAIL. I am beyond frustrated with the lack of support and lack of communication on getting this issue addressed. My original goal 4 weeks ago was to pay a full 100 as part of the offer for signing up rather than 10 dollars a month. The 100 would cover the year as part of the sign up. I can't even get in to do that. I setup service for myself and may parents and at this point I want to pay anything I owe and get off this service after this experience. Please contact me with support that can actually fix the issue.
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07-04-2020 06:32:37
Responses (2)
- M
I was able to get around this issue. My account has the multipass issue and I am not able to shop on ring. My wife also has an account for past purchases. I just used her account and it works. She is invited to my ring account and can see all the cameras and etc when she logs in. We will just continue to shop under her account. So, you can create a new account with a different GMail address and just use that to shop. Its not tied directly to your account but who cares.
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19-10-2022 12:25:07
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redlite
Same thing, first had this happen in Feb 21. Am now on phone with support and unfortunately they have no clue what I'm talking about. I changed my email in Dec 19 and have not been able to purchase anything since. It's now 11 months later and the same issue exists. So over 2 years and still an issue. Am still on hold and representative can't get anyone to reply to her. My time limit is 1 hour. There are other security camera companies out there and they would love to have my money that Ring obviously doesn't want.
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04-01-2022 05:47:51
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