ER
I'm trying to purchase the Basic Protect Plan but the website keeps sending me in a loop.
I need to purchase the basic protect plan as my previous trial plan has run out. Evrytime I click on the option to purchase the plan, I am redirected to my Ring Account page. There is understandably nobody to live chat with atm. Has anyone had this issue and how did you overcome it? TIA Emma
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21-05-2020 03:32:19
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Chelsea_Ring
Hi @Emma-Ring. You should be able to follow the steps in this article/video [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan) to sign up for the Protect Plan that you need! If you are still going through a loop, please try signing up on another browser or after clearing your cache and cookies on the same browser. Ensure you have any VPNs disabled as this can affect the website from functioning as well. In the event that this may fail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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21-05-2020 07:13:23
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