How do I swap a warranty replacement device for one I have?

Question

I need to install a warranty replacement floodlight.  How do I swap it into the plan I have with an existing subscription?  Will it keep my old videos from the former device?

Chelsea_Ring · Answer

Hi @ozshadow. Old videos are not transferable, so please ensure you save any videos you need before removing the device from your account. In order to get a subscription on the new device, you will need to cancel your current subscription for the old device by following our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360022109431-Upgrading-Changing-or-Canceling-your-Ring-Protect-Plan). After this one is cancelled, you will get a prorated refund for any amount you didn't use (months left in annual subscription if applicable). Once the cancellation is done, please sign up for a new plan for the replacement device. :)

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How do I swap a warranty replacement device for one I have?

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