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J
Hardwired Ring 2 doorbell not charging
hardwired-video-doorbell
troubleshooting
I have a ring 2 that I've had for about a year with no issues until now. I was looking at the app and it reports 6% battery despite being hardwired. The doorbell function works (rings a mechanical doorbell as well as through the app). I thought this model can charge via the doorbell? The battery can't possibly be just now getting low. -justin ![Screenshot_20221203-092207|225x500](upload://pITL1PcV9wddwLJvEC0ojP0WCnh.png)

472

0

1

03-12-2022 04:21:46

Responses (3)

J
![Screenshot_20221203-092219|225x500](upload://96RcDjtglRP0V8QNX61Sbrq2qvf.png)

0

03-12-2022 04:25:14

T
Hi @Jjfrieze. When your Ring Doorbell is hardwired, the battery will be trickle charged. The frequency in which you charge the battery will be greatly reduced, but it will still need to be charged. You can learn more about that in this Help Center article [here](https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring). I hope this information is helpful.

0

05-12-2022 07:08:26

J
After review I found that my unifi settings were affecting it's connectivity. On my unifi it was reporting disconnects. I set 2.4 to HT40 and 5 to VHT80 and it's charging well now that I made those changes

1

19-02-2023 03:34:11

T
Hi @Jjfrieze. Glad to hear that you got this sorted.

0

20-02-2023 06:46:13

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

22-03-2023 06:46:46

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