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Fully Charged Battery not working in devices
battery-video-doorbell
troubleshooting
wireless-security-cameras
My ring battery shows fully charged - green light - but does not work in doorbell or wireless security floodlight. Is the battery dead? If so why does it show charged? If it’s not dead (but sleeping!) how do I wake it? Both devices work fine with other batteries. Grateful for any thoughts before I splash out on another battery. John

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23-09-2023 10:52:40

Responses (1)

T
Hi @JML53. If you've fully charged this battery and it is not working in any devices where other batteries are working, this battery may have reached it end of life. If this is a new battery, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.

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27-09-2023 07:28:46

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