General Topics
Frustrating Customer Service Experience
Really terrible service. Waited over 21 mins and the person didn't help at all. I've been a loyal Ring customer since the first version of the Ring Doorbell and am part of the Ring ecosystem but after my customer service experience today, I will definitely seek a different provider.
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03-09-2021 10:07:07
Responses (3)
- W
Hi IslandDan, I am having similar issues. I am missing a critical part from an order I placed three weeks ago. I have contacted Ring through every channel (chat, phone, Twitter, Facebook) at least six times and I still cannot get a resolution. Terrible, Terrible, Terrible. @wired
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09-09-2021 10:54:07
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- J
Bad customer service can be defined as when a business fails to meet customer expectations in terms of service quality, response time, or overall customer experience[.](https://www.mcdvoice.tips/)
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10-09-2021 01:27:18
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trail-explorer
Agreed. At least try one more time, let them know of your experience and perhaps ask for a manager. @SolarEclipse is right. A call to any company often is sort of "luck of the draw" in terms of who you get to help. Some are better than others, but there is usually some element of this. Post back.
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04-09-2021 02:22:23
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