General Topics
daveca
Downgrading to Ring Basic
I added a new camera to my Ring account, and the only option it gave me was the protect plus plan. I can't find an option to downgrade to basic, and it's telling me that it will delete all my saved recordings if I cancel the subscription. Anyone know how to make this work?
5564 •
2 •
3 •
14-09-2020 11:27:02
Responses (2)
- U
While cancelling my Standard plan, it showed me warning that all videos will be deleted, but after cancelling it gave me option to subscribe to Basic plan which I quickly did and I still see my old videos. Not sure if they will be deleted later.
•0
26-12-2024 07:51:03
•
CHi @user_a8d0d4. There is a very short grace period after canceling a plan. A new plan must be applied within 15 minutes to retain your videos. This is why we still advise users to download their videos first to prevent them from losing any important recordings due to unforeseen delays when changing or upgrading their plans.
•0
30-12-2024 09:42:25
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Milella
I question how much ring listens to their customers. Here we are what 3+ years later and this SIMPLE EASY TO MAKE CHANGE has STILL not been implemented. I guess it is a way to punish their customers who want to downgrade.
7
01-05-2023 09:17:48
•