Responses (1)

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  Eagle328

  You can't arm or disarm a doorbell. You can set a schedule to have no motion detection! I can set my notifications to email if I choose. Work wifi always has firewalls, so it's not a Ring issue. And using the 5ghz connection will hurt and not help your connection. Better off using 2.4 for a doorbell.

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  02-03-2020 02:18:04

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  ridderdk

  You can't arm or disarm a doorbell. I'm not refering to the Doorbell function, i'm refering to the motion sensor, i thought that was obvious, sorry You can set a schedule to have no motion detection! I know, didn't i mention? I can set my notifications to email if I choose. Can you enlighen me, where is the option for that? i can't find it Work wifi always has firewalls, so it's not a Ring issue. How do you know my works firewall rules? And using the 5ghz connection will hurt and not help your connection. Better off using 2.4 for a doorbell. If it hurts, why implement? Doorbell is 2 meter away from my accesspoint, and i wouldn't post this if i haven't tried 2.4ghz network

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  02-03-2020 02:35:25

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  Marley_Ring

  Thank you for sharing your experience with us @ridderdk! We are always working to improve and add to our devices and features. You might find interest in our upcoming Modes feature that will allow you to preset modes, such as a disarmed mode which will disable motion detection and access to live view. Find out more by visiting our [Community post about Modes](https://community.ring.com/t5/News-and-Announcements/Introducing-Modes/m-p/2484). At this time email notification options are available with Ring Alarm, but not Video Doorbells/ Cameras. Keep in mind you will still receive important emails regarding your account, devices, and/ or promotions if you choose. We always value our neighbors' feedback, and will certainly share this with our teams here. As for live view connection quality, this is often based on signal strength and other network variables. For more insight on sufficient signal strength, check out our [Community post about RSSI](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751#M4). Great distance and interfering appliances/ walls/ objects between your router and Ring device are important to avoid for optimal video connection. As you know, there are also various network settings, depending on router type, that will allow you to further fine tune connection. If you feel connection is worse on mobile data, I recommend disabling bluetooth, VPNs, and other apps in the background to see if connection improves. As the app is not compatible with VPN and requires a cellular or wifi connection to communicate with your mobile device, security in a work environment might not allow your mobile device to stream. Try our [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information) also, which is designed to provide a quick access to live view. I hope this helps! :)

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  02-03-2020 07:51:45

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  ridderdk

  Thank you for taking your time to answer my post. It's sad you even dare to link to this "upcoming" mode (no i haven't seen it before, i wish i had) , that only convinces me to look for alternatives...

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  02-03-2020 10:30:14