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Costco ring subscription help
Hi, I recently (a month ago) purchased a ring from Costco that came with a one year subscription. My free one month ring subscription expired but now I don’t know how to access the subscription from Costco. Any help or suggestions? Thanks
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12-06-2020 08:36:58
Responses (1)
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Chelsea_Ring
Hey @Speake1986. The free 1-year trial of the Protect Plus Plan from Costco should've been added to the account once you set up the device, overriding the 30-day free trial. Since you do not see this free 1-year trial on your account, you will need to reach out to our support team for a follow up on this and get that on your account. You may need your receipt in order for our team to verify this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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15-06-2020 06:05:50
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