Responses (1)

S

Senex

And when will it be possible to Chat online to support again?

0

•

01-08-2020 11:05:09

•

Reply

U

UKgal58

I have had a lot of contact with the Support agents and they have failed me. I asked how to make a complaint & was told to email help@ring.com but that was returned undelivered. UK companies must have a means of writing to a company; telephone support & Chat have not dealt with my issue. Please respond otherwise I will need to contact Trading Standards

0

•

01-12-2020 18:46:34

H

honesttruth1986

Hi, I've had similar poor experiences with customer support. I have rejected the door view cam and Ring support have failed to come to collect their item. I've called and e-mailed but get no answer. Please can you kindly confirm a UK based office address and get someone to call me today urgently. Best,Will

0

•

15-12-2020 09:09:08

C

Caitlyn_Ring

Hi @honesttruth1986. Since this forum is not a direct line to our support team, we cannot arrange for anyone from support to call you directly. In order to get this resolved, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. Additionally, our support team is not currently available through email, so contacting them via phone is the best way to get this taken care of. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

0

•

15-12-2020 17:12:21