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Cannot create new user account. Any ideas?
hardwired-video-doorbell
troubleshooting
I have invited a shared user to my Ring account. The user is prompted to create an account but when he gets to the password screen, the password simply isn't accepted. Is there an issue with the back-end?

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16-10-2023 11:15:15

Responses (1)

T
Hi @Systematic24. What type of phone is this and what OS version is installed? What version of the Ring app is installed? Are you choosing a[ secure password](https://support.ring.com/hc/en-us/articles/360049104331)?

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18-10-2023 03:30:19

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