General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
K
Cancel Protect Plan - Removed Device
I purchased a new Ring Pro device to replace my original Ring Doorbell product. I removed the old one using the app. I added the new one to a new protect plan. The old Ring Doorbell no longer shows online - how can I cancel the protect plan associated with it - or does it automatically cancel when deleting the device from your account?
2000 •
0 •
0 •
13-06-2020 04:35:43
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @kevinx. To ensure the plan has been cancelled, please follow the steps for cancelling the plan in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360022109431-Upgrading-Changing-or-Canceling-your-Ring-Protect-Plan). If you're unsure if it's been cancelled or to ensure it's taken care of, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
15-06-2020 06:30:47
•