Black video / not detecting motion
For weeks now, I am unable to view my motion events (it says there is motion but I get a black 40 second video) it also keeps disconnecting from the network saying (offline) a lot. What can I do? I have done a hard reset, removed the app from my phone many of times and it’s still not working.
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01-05-2021 06:39:38
Responses (2)
- T
Hi @Arry. What is the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for this device? A poor RSSI can lead to an intermittent connection. Also, is the video black when you perform a Live View? If this is the case, I would recommend reaching out to our support team to look into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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03-05-2021 05:21:12
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a65p64
I get just a black picture and times out for 40sec. in motion detected.
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02-05-2021 03:45:03
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