BETTER support

Hi,i was very happy with the products and quality of the product but the support is SAD.I bought a ring from a retailer and because someone registered it and then returned it and then was sold to me ( as you can return retail products within 14 days gouverment rules ) i can not use it.Ok can understand so i call support and ask for help, can deliver everything as i have a normal bill and store purchase and the product in front of me.I need to supply al kinds of prove its mine ( ok felt normal) but dont get a deregistration of the product because its not on the retail list on the other side of the world....So you think you as customer would be more important then a retailer **list** but i gues not...So now i can trow the Ring stick up cam away ( good for the environment ) because someone has a hard stop in the service process because the retailer was not in a list...I think you can make major improvements here!