10% Protect Plan Discount Not Working
I have been a UK Protect Plan customer for years and have always purchased products at the 10% discounted rate, however, when trying to purchase 2 new products today, the discount is not being applied, as well as attempting to charge £3.95 for standard shipping! I contacted customer services who advised that I should purchase these items at full price and the discount would be applied retrospectively (effectively a refund), however, I am really not happy with this and have not had any issues before. Please could someone contact me to get this resolved, I have given Ring good business over the years and don't feel this is any way to be treating customers, given the current climate.
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05-10-2022 12:56:47
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Justin_Ring
Hi @Vicki5. This Help Center [article](https://support.ring.com/hc/en-us/articles/115003266066-Ring-Protect-10-discount-terms-and-conditions) has further information regarding the 10% discount for eligible Ring devices when subscribed to a Ring Protect Plan. This is the Ring Community, a neighbor-to-neighbor support forum. The support team does not monitor this forum, and no account-specific concerns can be resolved here. For your concern, you’ll have to contact our support team once more. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-10-2022 05:37:19
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