Feature Request Board
Smart alert missing person motion
I noticed that the person motion alert/notification doesn't get triggered when the person wasn't showing in the initial video recording. It does get captured/recorded as motion not not as a person motion. For example, when someone drives up to my driveway and get off the car to my door, it gets recorded by just a motion. I'm guessing because there is no person detected initially because it's a car driving up. By the time the person is walking out of the car, the smart alert is no longer processing the video to detect person. I have missed a few notification about delivery person coming to my door because of this. I think Ring should fix it by analyzing the video throughout the record and trigger the person motion notification when it detects the person later in the recording.
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29-11-2021 09:57:13
Responses (6)
- H
I have this same issue. If I drive up in the car and get out, the “motion detection”’screening has already happened and I will not get a person detected alert. I get out of my car and walk up and into my house and still no alert. This is obviously a flaw, can someone from ring support review this and advise?
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24-01-2022 02:42:03
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- J
I also want to mention that in the case where you want a notification only when a person is detected, you will miss many occurrences. I am not on a busy street, but I do want to know when someone enters my monitoring zone. If a car drives by I don't care to get a notification. So like others mentioned if a car drives by and during the recording someone walks into my yard, i will not get a notification. The person detection is a great feature, and needs to be extended beyond just the trigger.
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21-04-2022 05:21:30
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- D
Is there a Ring person who can speak to this? I’ve noticed this too and would love a fix for this.
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11-05-2022 12:23:02
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- U
If you’re like me where you have your smart alert settings record both motion and people but only alert for a person (to limit the notifications) then this change may also peak your interest. If a motion recording is triggered and the setting is set to not alert, a new trigger should take place if the same motion recording detects a person. For example: a car pulls into the driveway triggering a motion recording, but no alert. Immediately following the motion trigger the person steps out of the car. The person being recorded under the motion trigger should initiate a person alert in order to not miss this event. Instead I get no alerts of cars pulling into my driveway then getting out and approaching my house.
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19-01-2023 01:05:25
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user4415
Smart alerts are a good idea but you do not get a notification alert if something triggers the video that’s not a person. If the camera sees a person during the video it needs to trigger. This happens when a car pulls up and the person gets out and there is no notification. So I miss all alerts from visiting guest whom park in my driveway. it only works if someone walks up to your house off the street. I don’t want to turn off smart alerts so the possums and cats do not set up my ring in the middle of the night. Please address this! It’s a great feature just needs some tweaking!
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05-12-2021 06:22:28
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