Feature Request Board

Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.
M
Ring app on desktop
negative-feedback
wireless-security-cameras
app-request
Please do not drop Ring desktop, I use Ring on two mobile devises and a desktop , it all tools for increased security, also please bring back the avaibality to select all videos to be erased at one time , not just five at a time.....

2607

0

39

19-08-2021 07:18:15

Responses (20)

S
Agreed, I signed up to these boards today to request the desktop application does not get retired. The interface on ring.com is too slow and cumbersome. Features like live view and using my PC to answer the door are extremely important to me. I work from home, and on the phone constantly, my PC is my go to place to answer the door or give delivery instructions. My kids use the living room PC desktop app, to see who is at the door and either answer it or ignore the door. A definite safety feature. Again keep the desktop app, it's the second feature that actually made us choose ring. Remove it and I may go elsewhere, along with most of my older family who need the app, and don't have a mobile phone. Please reconsider!

7

19-08-2021 07:27:55

G
Please keep the desktop application, I see more detail on my PC than my iPhone X. I have eight camera devices, and dashboard looks like a stamp collection on mobile app.

6

19-08-2021 08:37:18

R
Apparently ring.com has also changed. Before today I could look at all my recordings and play them on my desk top. Today I went to ring.com and all I could do is live view.

1

20-08-2021 01:38:34

C
I am going to close my subscription with Ring on my 3 Ring cams because they are taking away the Ring Desktop app. NOW they are no better than WYZE or the Panasonic Hawk Camera. Having the Desktop app was the reason why I subscribed to Ring. I am furious! And Marley keeps posting his link that only takes us to buy more Ring stuff and it is really ticking me off.

2

21-08-2021 02:38:43

W
Especially since you're discontinuing the native Mac app.

0

19-08-2021 10:42:22

B
If they kill this feature im kinda lost this is the reason I switched from Hive I work in my office having a screen with my cameras on is a huge security bonus. If this is the case and RING dont realise what they are removing i will be selling my items and moving to a closed circuit loop i think.

4

20-08-2021 07:56:58

T
I completely agree, i use ring desktop every day since i started working from home. It allows me to see notifications and camera around my house. feels like a backwards step in security

3

20-08-2021 07:57:39

M
Hi neighbors, we understand your frustration and appreciate your feedback. You can now access [Live View](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View) from your Ring.com account through your supported web browser. Depending on what device you have, this feature update allows you to use two-way talk, enable sound, activate your siren, or turn on the lights. Once again, we do appreciate your feedback on the discontinuation of the Ring Desktop app and we will be sharing it with our team. Please see our Help Center article [here](https://support.ring.com/hc/en-us/articles/360059615351) for more info on this. Thank you for your understanding!

0

20-08-2021 05:03:01

S
this is not a solution. I purchased my ring system knowing there was a desktop app. when using the web app the required two factor is not working for me because of little or no cell srvice at my home. to solve this is simple keep the windows app or at least give use a reason why

1

20-08-2021 05:48:14

M
Hi Marley, the problem that I have is that it is very cumbersome to sign in through the desktop application. There is no way to stay signed in for long periods of time, and when you have to re-sign in it asks for a verification code and two tests to verify you are not a robot - and there is no way of turning this off. Also, why was this marked as a solution? This is not a solution...

1

21-08-2021 06:23:08

C
THIS IS FAR FROM SOLVED or any comforting or working solution Marley!!!

0

11-09-2021 02:57:58

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