Multiple Two-step Verification Code Options
Please, please, please. Like a Bank app or other apps, give the user multiple choices on where to send their verification code. I don't mean during setup when you choose email or text. I mean if I'm logging in when I am home by myself, I need to reach my husband at work to ask him to check his email (or text) and tell me what the code is. If we were to switch it to me we'd have the same problem. Only he'd be finding me to ask the code. When we log in with our bank they ask "where do you want this verification code sent: your email, husband text message, wife text message." We can choose one of the three options every time we log in. This is the most frustrating aspect of the Ring app. Thank you!
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13-09-2020 01:49:57
Responses (3)
- C
This is one of Ring's update which actually did downgrade of the features. Before, I was able to select "Email" for two factor verification. I was able to get the code via email. Ring removed that option and only text message option is available to receive the code. Many people including myself cannot carry their phones to where they work for reasons. In that case, there's no way that one can monitor their house. It says to call the customer service to receive a code or to get help. I did numerous times but only response that I get is I can't log in w/o a phone. That's a bizarre. Not sure why they removed "email" option telling that's unsecure? Which one is more unsecure... getting the code via email or not being able to monitor their house? Not sure what they were thinking when they updated or upgraded their features... this is actually downgraded feature...
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19-08-2021 11:27:52
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- I
I’m surprised that Ring only allows one number on accounts and the Two Step Verification is lacking support for additional numbers and support for email addresses similar to other Two Step Verification systems offered by other companies. The reason why other systems allow multiple numbers and support for email addresses, is so users won’t be locked out of their account especially if the main phone number tied to an account, gets lost, stolen, or disconnected. Also, allowing email addresses to be used for Two Step Verification, gives users more flexibility to accessing their Ring account and devices no matter the situation or circumstances. There also needs to be a Skip Verification option for some devices on the Ring website like banks offers. Users shouldn’t have to continue verifying a log in on the same device every single time they need to log in!
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25-11-2022 08:22:30
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kiwiruss
I also would prefer more options. I am a Security Architect for a multinational company so know a bit about this stuff. SMS messages are no longer secure and have in the last couple of years been exploited in security breaches. I would recommend a Google Authenticator type app based code gen. I use authy (authy.com) to generate passcodes and both the wife and i have the app and have access to the codes. This is vastly superior to both Email and SMS which use plain text and are neither encrypted now secure. Even better an alternative would be for Ring to engage an external vendor, like Trusona, who can provide this service and this vendor is used by several banks to provide password less, yes, no password required but still very SECURE and app based for authentication. Thanks and please do something to make this a better experience soon. Russ Dyer, CISSP CRISC CISM
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18-01-2021 01:56:13
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