Responses (6)

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Mdickinson
I've been trying to find this out too. I have been on multiple forums and looked back to discussions to 2019 with alot of people having problems with Ring and mesh systems.There have been huge discussions on this with people still having problems yet Ring sells Eero. I wanted to upgrade to a mesh system but after reading so many people having problems, Ring cams and doorbells getting bricked and tech support not coming out with a definite fix, I'll just upgrade to a regular router or get rid of the video doorbell and stick up cams.
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17-07-2021 04:18:26
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WallyWorld
I use eero Pro and eero 6 devices in my house and my Ring cameras connect perfectly to both Pro and 6 access points.
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21-07-2021 19:10:50
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D

Dunkingirl

Okay, so I have some helpful tips here as I was experiencing Eero 6 connectivity troubles with my new Ring cameras on setup. First, my network name had a special character in it, namely an apostrophe, I created a guest network with a simple name, and disabled the 5G network to the 2.4GHz network for setup of the devices and it worked perfectly!! This help was due to calling the customer service number. The rep was super helpful and even sent me an email to contact him again should his suggestion not solve my problem. It was great to know if the remedy didn’t work, he was going to be able to pickup troubleshooting right where we left off, and in this situation continuity is so much better than having to start all over with a new person on the help desk. I didn’t have to try rebooting my modem and router, but that was next on the list of remedies. So if neither of these work for you call the help number, they really are helpful!!!

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20-10-2021 02:01:57

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ringvp65

Hello, I had similar connection issues when upgrading to the new Wi-Fi 6 mesh network (TP-Link Deco AX3600, aka X68). Most of my devices connected except for the Ring Pro door bell and 3 Ring cameras. Customer support was unable to help me get the Ring Pro doorbell online and stated that hav

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03-11-2021 20:33:19

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roturn

Turning off Fast roaming resolved this problem with my AX3600. I have to say, Ring support was awful in helping to troubleshoot this. I basically had to test each setting to find the issue. Ring told me to return the camera...which I did and had the same issue until I did the troubleshooting myse

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31-03-2022 18:01:33

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user16886
Hello All, I ran across a problem with my Ring Stick Up Cam in the garage. After working with support I received a replacement. The replacement had the same problem where it would set up ok, but no snapshots and it would time out when trying to go live. I also have the latest eero 6 pro. I remembered the one thing I did change before the problem came up. I switched the eero to PPPOE and set my modem/router to bridge mode. I set the eero back to DHCP and reset the modem back to default and the camera now works!!! I am fine with running the eero in double NAT. Just thought I'd share the issue I had.
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09-07-2022 00:33:10
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T
Tom_Ring
Hi Neighbors! I wanted to share that we now have the Ring Alarm Pro with a built in Eero WiFi router. This will work with all ring devices. You can learn more about the Ring Alarm Pro [here](https://support.ring.com/hc/en-us/articles/360054396012-Ring-Alarm-Pro). Thank you for this feature request!
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14-07-2022 22:24:53
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