Amazon Alexa + Ring
Ring motion sensors not triggering routines
Hello ring family. Since the update, I have noticed that the none of the ring sensors are triggering Alexa routines anymore. My routines are working fine when I do a test play of them but when trying to auto trigger the routine by one of the ring sensors, the routine doesn’t play. Example: I have a door contact sensor on my garage side door. When the sensor is opened, it turns on garage light. When the sensor is closed the light shuts off. I have gone through the process of unlinking… linking back etc… still not working. Anyone else experiencing this
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26-11-2020 03:38:49
Responses (32)
- P
Ring got hacked or something two days ago. But reported up and running tonight. I have gone ahead and disabled the skill in Alexa, re enabled, readers the ring sensors and created new routines to test and still mot working. I do not know if they are aware this issue is also present.
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27-11-2020 05:16:57
MI’m having the same issue. Arming/disarming ring was triggering a routine to change the led color on my Inovelli smart switches located at my exterior doors, but it stopped working a couple days ago. Manually triggering routine works.
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27-11-2020 05:23:01
54 pages worth of others having the same problem tells me it's nice to know others are also so reliant on this working. Like others, manually triggering these routines work. Disabling/relinking the Ring skill and uninstall/reinstalls do not resolve this. I have several routines setup using my Ring contact and motion sensors as triggers. These routines have been in place now for almost a year and worked fine up until the 25th. The recent app update to 3.33.0 (Android) on the 25th, then Amazon Web Services crashed. While likely unrelated, I'm very hopeful this is all related to AWS and will be fixed in the next few days. Ring won't trigger Ring either: I have a routine setup so when my front door opens (Ring contact sensor) it turns on my porch light (Ring smart bulb) and that no longer works either. In other cases, I have a Bond Home Bridge ceiling fan controller. I have routines setup so when certain motion sensors detect motion it turns on the fan in that room and/or turns on/of the ceiling fan lights. Again, this all worked great for almost the past year. Also have a routine that locks my Yale smart lock when Ring is armed. For what it's worth, Down Detector is still reporting problems with AWS, so I'm hoping this self-resolves once everything is back up. Many of us are obviously heavy users of Alexa integration that has largely worked flawlessly up until the 25th. This is a huge step backwards if not resolved.
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27-11-2020 05:46:54
- S
Same here. I have contacted Ring Support and they say they are working on the issue and have promised to email me when fixed.
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26-11-2020 12:59:07
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- S
Same here. I thought I did something when I installed some new light switches on the 24th.
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26-11-2020 01:21:54
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WSame issue here. I have a routine setup to arm alarm in stay mode and shut off all the lights and other smart plugs and turn on a lamp. It arms the alarm, but does not execute other stuff in my routine. Started occuring yesterday. I made a new rountine, disabled/enabled the skill...same issue.
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26-11-2020 01:33:59
- 6
Same for me since yesterday afternoon The sensors on the ring app were updating their status, but in the Alexa app they were showing no activity. I disabled and reenabled each sensor in Alexa and their statuses have updated by the routines still aren't triggering Not sure if it's just a fall out from yesterday's outage still
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26-11-2020 01:51:33
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TSame thing is happening with me. I’ve been trying to figure it out for hours, but looks like people are having the same issue. I have Ring door senses that are not automatically triggering routines. If I run them manually they work but they’re not working automatically like they have done for months. Hope they fix it soon!
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26-11-2020 02:28:49
GI am very happy I found this thread. I have the same problem for the past two days. I have been trying everything under the sun to fix and I can't seem to resolve. As part of troubleshooting I have confirmed that Alexa does see the motion (open Alexa app under the device and step in front of motion sensor, it says motion detected from that), but the trigger is still not working.
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26-11-2020 02:35:03
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asquared1325
This exact thing is happening to me. I have routines to lock my doors when the doors are closed, as well as announce when certain windows and doors are opened. None of them are working. I've been sitting here for an hour trying to figure it out and your post makes me believe it's a ring issue.
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26-11-2020 06:57:34
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