Amazon Alexa + Ring
Ring doorbell speaker not working with Echo Show 5
I have just setup a new Ring Doorbell and a new Echo Show 5, along with installing the respective apps on a phone and tablet, plus linking the apps and accounts. Via the phone and tablet I can successfully have a two way convo with someone at the doorbell. Via the Echo Show, I can view the doorbell camera and hear someone speaking through it, but they cannot hear me speaking through the Show. This is both with the Mic enabled and disabled via the onscreen button on the Show. In short - confirmed doorbell speaker works if communicating via phone/tablet app, but doesnt appear to work if using Echo Show
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16-05-2021 01:55:12
Responses (9)
- R
It’s a bug with some localized versions of the ring skill/alexa app or echo fire os, or possibly even the firmware. I’m not sure exactly where is the problem, but I know for sure that at the very least Italian and German versions of the ring skill suffer from this exact issue, it’s a software bug. Can you guys please say where you are from? The US version isn’t affected otherwise there would be a lot more posts, but the ring skill reviews here are full of one star reviews stating exactly this issue. They need to push an update quick, I’ve been basically without doorbell for more than a month now because of this awful bug. If there is someone from ring reading this, please report it as top priority to the relevant department, some local versions of the ring skill are completely bugged and it’s impossible to use the doorbell.
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24-05-2021 09:20:38
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- D
I have the exact same problem on my echo show 8 and Ring doorbell (2020 release ) of US version.
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02-06-2021 03:18:53
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- S
i have the same issue in the UK two echo show devices can no longer two way communicate with the ring doorbell it works fine on my mobile so not an issue with the doorbell Please fix this !!!
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03-06-2021 09:38:47
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- P
Identical experience here in Melbourne, Australia. I can have 2-way conversation if I ask Alexa on the Show 5 to "talk to the Front Door" but if I simply tap the Show 5 onscreen mic icon when the Ring 3 is pressed they cannot hear me. I feel I've wasted $400 because this is for a business location and it doesn't do what is advertised.
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12-06-2021 06:21:08
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SSame for me , When it automatically launches after a doorbell press pressing the mic icon does not work If I use voice commands to look at front door then it will work So it's just pressing the mic icon that is the issue for me after an automatic launch @Marley_Ring so many people have this issue Can this be escalated to development please as clearly a software glitch
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21-06-2021 05:52:45
RI was beginning to think that I was losing my mind! SO GLAD that I found this post and that I am not a complete fool . . . yes, everything is set up correctly. No, I don't have microphones muted. Contacted Ring tech support and they said that since it was working on my cell phones but not the Echo Show it was an Amazon issue and not a Ring issue. Contacted Amazon tech support and they had me try unplugging the Echo about 6 different times. Also removing and re-adding the skill, unlinking and relinking the accounts . . . of course none of it worked. It's an internal problem and I hope that it gets fixed soon. Otherwise, the whole bunch of stuff might just be going back. I mean, it's kind of defeating the point, right?
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27-06-2021 09:26:11
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Andre_Toniolo
Hi I have the exact same on my echo show. However, If I ask alexa to talk to the doorbell randomly (without button presses on the doorbell), it works all right. For me the issue only happens when someone actually presses the doorbell button. Very odd. Spent 1 hour with the ring support and also with echo shoe's and nobody could sort it out.
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16-05-2021 05:29:16
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