Amazon Alexa + Ring

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C
Ring Doorbell "{devicename} isn't responding" in Echo Show
cs-support
amazon-alexa
When I say "Alexa, show me the FrontDoor " it says "Waiting for ring.com" and then immediately says "Front Door isn't responding". It was working fine yesterday! My suspicion is that this has something to do with Ring's new forced two-factor authentication. I know why you forced it after all the bad headlines but two-factor breaks machine-to-machine linked SaaS like this. Surely you have a plan to fix it? Thanks

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14-04-2020 09:00:25

Responses (37)

C
Hey @crisley47. Are you still having this concern, or was this a one-time thing? There could have been a connection interruption that would not allow Alexa to pull up the Live View. If you are still having this concern, I recommend to disable the Ring skill and then re-enable the skill in the Alexa app. Also, give you Alexa device a reboot before this as well, by simply leaving it unplugged for up to a minute! Let me know how this goes. If you could attach a picture of the error message Alexa give you, this could be helpful too!

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16-04-2020 08:25:10

C
Thanks for your response. The problem fixed itself about 2 hours later. No explanation. On a related topic: This morning I said "Alexa, talk to the gate". The Show screen showed "connecting to Ring" and then said "Cathy Smith is not responding". I don't even know where you got that name, I guess from my phone! An hour later, the same command connected me to my ring doorbell at the gate. The worrisome thing is that Ring is taking on important IoT jobs like opening property gates when the Ring/Amazon gateway connection seems so unreliable. To own those jobs the connection needs to be there all the time. Thanks

1

16-04-2020 09:27:29

C
@crisley47 Thank you so much for that feedback! I agree it should indeed be stable. I'll make sure to pass this onto the appropriate team for you. Glad this was resolved for the time being! :)

0

16-04-2020 09:34:06

T
New show 8. With a ring outdoor light cam. Cam shows fine on my phone. Cam is on the same wifi as the show 8. Show 8 works for everything else accept When I ask “show driveway” I get. “Waiting for Ring.com” and eventually it switches back to the home screen. Ives reset disabled my skill already and unplugged my show. I do have two factor authentication. Is that the issue? Must I turn that off?

0

02-07-2020 01:23:36

M
I have exactly the same problem. I get connecting to ring.com then "Front door isn't responding." then the Echo Show returns to its home screen. If I say Alexa "Show me the fron door" several times it does come up but the whole thing is touch and go. Highly unleliable. My Unifi AP is literally 2' away and the signal strength is excellent. This whole thing seems really flakey. Any ideas?

1

16-10-2020 10:22:15

A
This happens not only on my Echo Shows but also my new Fire HD8 with the Alexa app, the Ring app, and the new Device Dashboard. When I try to access live view it is hit and miss whether it will connect and "IF" it does connect it spends considerable time "buffering". Problem seems to be worst with my doorbells but affect the other cams as well. I have fast down and upload speeds and great rssi values. Seems to me that the Ring system itself might be overloaded as it spends a lot of time " Connecting to Ring.com"

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13-11-2020 08:30:11

Z
I am also getting this problem, i have no issue connecting to my phone, but my show 8 will connnect maybe 1 in 10 times when asked to show the camera. Will only ring about 1 in 5 times when the doorbell is pressed. And will never show the camera when the doorbell is oressed even though it has all been set up to do that. Are ring/amazon working on a fix?

0

18-11-2020 12:07:42

T
Mine has recently started doing something similar. Has anyone had alexa say "hm there are already several people talking with the camera, so I can't add you to the conversation." This just started and is unsettling because I have read about people managing to access other people's doorbells or cameras.

1

22-11-2020 05:58:42

J
Has anyone found the solution to this?

0

01-12-2020 03:23:04

M
Mine still isn’t working and when I tried to reconnect it yesterday it said it was downloading firmware and doesn't work at all! Is there a solution for this yet?

0

18-10-2020 06:40:52

C
Hey neighbors! If you're experiencing this concern, I'd recommend disabling and re-enabling the Ring Skill in the Alexa App. If that doesn't resolve this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at this and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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20-10-2020 06:45:24

J
I wouldn't bother wasting your time with the telephone support, you will just get the standard 20 minutes of them doing troubleshooting as if this was a problem that was specific to you rather than a known and recurring issue with multiple users. It is always disappointing to me when you call technical support for any company with regard to a widespread issue, and instead of acknowledging the problem and giving you meaningful feedback on what they are doing to fix it, they simply try to convince you its something wrong on your end versus theirs.

1

28-10-2020 04:35:35

B
I'm having the same issue. It's frustrating.

0

13-12-2020 09:47:12

K
Have you been able to fix this problem? I noticed for me it is just my wired cams that are not working in my echo show

0

21-12-2020 05:07:34

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