Thanks for your response. The problem fixed itself about 2 hours later. No explanation. On a related topic: This morning I said "Alexa, talk to the gate". The Show screen showed "connecting to Ring" and then said "Cathy Smith is not responding". I don't even know where you got that name, I guess from my phone! An hour later, the same command connected me to my ring doorbell at the gate. The worrisome thing is that Ring is taking on important IoT jobs like opening property gates when the Ring/Amazon gateway connection seems so unreliable. To own those jobs the connection needs to be there all the time. Thanks

@crisley47 Thank you so much for that feedback! I agree it should indeed be stable. I'll make sure to pass this onto the appropriate team for you. Glad this was resolved for the time being! :)

This happens not only on my Echo Shows but also my new Fire HD8 with the Alexa app, the Ring app, and the new Device Dashboard. When I try to access live view it is hit and miss whether it will connect and "IF" it does connect it spends considerable time "buffering". Problem seems to be worst with my doorbells but affect the other cams as well. I have fast down and upload speeds and great rssi values. Seems to me that the Ring system itself might be overloaded as it spends a lot of time " Connecting to Ring.com"

I am also getting this problem, i have no issue connecting to my phone, but my show 8 will connnect maybe 1 in 10 times when asked to show the camera. Will only ring about 1 in 5 times when the doorbell is pressed. And will never show the camera when the doorbell is oressed even though it has all been set up to do that. Are ring/amazon working on a fix?

Mine has recently started doing something similar. Has anyone had alexa say "hm there are already several people talking with the camera, so I can't add you to the conversation." This just started and is unsettling because I have read about people managing to access other people's doorbells or cameras.

Has anyone found the solution to this?

Hey neighbors! If you're experiencing this concern, I'd recommend disabling and re-enabling the Ring Skill in the Alexa App. If that doesn't resolve this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at this and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

I wouldn't bother wasting your time with the telephone support, you will just get the standard 20 minutes of them doing troubleshooting as if this was a problem that was specific to you rather than a known and recurring issue with multiple users. It is always disappointing to me when you call technical support for any company with regard to a widespread issue, and instead of acknowledging the problem and giving you meaningful feedback on what they are doing to fix it, they simply try to convince you its something wrong on your end versus theirs.

Have you been able to fix this problem? I noticed for me it is just my wired cams that are not working in my echo show