Amazon Alexa + Ring
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Possible bug with Ring Doorbell Wired (2021) and doorbell notification while person detection is active
hardwired-video-doorbell
troubleshooting
notifications
amazon-alexa
A year or so ago I upgraded from a Ring Doorbell V1 to the Ring Doorbell Wired that came out in 2021. It's been a huge improvement for the most part, given that it's wired and doesn't depend on a battery, meaning that I am not missing any people detection and videos aren't getting cut off at all. One big difference between the two however is that while I was able to use my homes built in doorbell chimes with the first Ring I had, they are not compatible with the wired doorbell.
As a result I have to rely on my phone notifications as well as Alexa notifying me when somebody rings my doorbell. I will note that I do not have a Ring Chime in my house. I currently have multiple Echo devices in my house set to notify me when a person is detected on my front porch even if they do not ring the doorbell. I really like this feature and it's been pretty much flawless, I don't get random notifications for cars, birds, trees moving, etc.
It seems to me that there may have been an update recently where the doorbell noise that I had set to come out of the Echo devices no longer goes off if the Ring detects a person before they ring the bell. When somebody approaches my door the Echo will announce that there is a person detected at my front door but will not play any of the noises that I have it set to make when the doorbell is actually pressed. This does not happen if I reach out and press the doorbell from inside my house since it doesn't get a chance to detect a person. In that case it makes the doorbell noise like usual.
Has anybody else noticed this issue or is able to replicate it on their doorbell wired (2021)?
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21-07-2023 02:06:25
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Caitlyn_Ring
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25-07-2023 05:48:10
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