Responses (10)

• H

  Hafezi

  I have the exact problem with Echo Show 5 and Doorbell Pro. My home mechanical chime works fine when Echo Show 5 is unplugged or disabled, but the chime stops dinging when Echo Show 5 is on and linked Doorbell Pro.

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  10-01-2021 08:03:50

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• B

  BlackHorse

  Same problem installed today. Ring Pro and Echo Show 5. With Ring skill enabled and doorbell pressed, the mechanical doorbell doesn’t work (but is selected in the Ring app), but the Show announces that the doorbell was pressed. Disabling the skill reruns the mechanical doorbell to proper working condition (although there’s a 2-3 second delay from ringing after pushed). What’s up with that?

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  18-01-2021 01:38:51

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• G

  GeneHite

  I was having the same problem, and was lucky enough to get in contact with Kieth at Ring. He suggested that I try not having my Ring doorbell connected to Alexa. So, I went into Alexa and had her “forget” the Ring doorbell. Bingo, instant success. There is apparently something about Amazon Alexa that disables the doorbell ring in the Ring system. That is probably a problem that the Alexa folks will need to fix. Of course, you still need to have Ring set up correctly, as Tom_Ring suggests. But that will not fix the problem if you have your Ring system attached to Alexa. Kieth at Ring was not sure whether everyone with this configuration has this problem. Apparently I was the third person he had personally talked to about it. I shared with him all my serial numbers, so he could possibly identify whether this is a general problem, or specific to certain manufacturing codes. Keith was going to be sure the issue is communicated to the Alexa people,. Hope this helps. It surely was a frustration for me. But now my doorbell is working just fine.

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  23-01-2021 02:57:55

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• S

  sda1439

  Any fixes on this issue to get the echo to work as I also have the same exact setup and issue. Echo 5 no mechanical chime remove ring bells from Alexa and everything works.

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  26-01-2021 11:36:20

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• T

  TommyMctomerson

  Same problem here. Removing ring from my Alexa skills was the only fix. My mechanical chime was buzzing, humming, not functioning correctly. Kind of sucks because it was nice having the alexa devices alert us when we were upstairs in the house.

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  30-01-2021 03:24:42

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