Responses (10)

• I

  IanBlake

  I have the same exact issue same error message, I can still see the other camera the problem is only with the doorbell with that error message "Video streaming is not available due to the network problem" and I'm 100% sure is not a network issue, already sign out/in and clear cache

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  04-10-2020 05:28:04

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  mike00

  Add one more to the list, same problem, same message. I can see video from the event history replay but no live view.

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  11-10-2020 02:20:16

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  ClaudioS

  Same here. All other cams are working fine. I can sometimes view my history, but mostly I get the same issue. All other platforms are working flawless. Even did a complete reset of the Samsung Hub and that didn't work either. So must be a software issue... It was such a handy feature.

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  11-10-2020 08:05:14

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  IanBlake

  apparently nobody from Samsung or Ring cares

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  13-10-2020 04:40:00

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  kev24k

  Same issue here. This was really the only feature I used daily. Very convenient to have the fridge ring and show who's at the door. Kinda pointless having a smart fridge now. Is there a way to rollback updates? Nothing from ring or samsung?

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  13-10-2020 09:15:53

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  ClaudioS

  I think maybe it's an update of the Ring doorbell (Pro), because I noticed at one point my doorbell indicator was circling blue and lost connection. I had to reconnect it and everything worked again, except for the Family Hub. Though I had an internal issue. I'm surprised there is almost nothing to be found on the internet. Are we just a few..?

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  13-10-2020 10:58:16

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  Tom_Ring

  Hi Neighbors! Sorry to hear you're having trouble with the Live View. We have a great [Community article](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) with some tips and tricks for getting your Live View up and running again! Some other tips and tricks are to reboot your internet router, remove your Ring app- reboot your phone- reinstall the ring app, and clear the cache and cookies for your Ring app. If this is still a concern after trying those steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  14-10-2020 04:32:14

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  AarkayRing

  Thanks, @Tom\_Ring / @Admin for the response. Checked as per the article and similar posts on the community portal. This is what I did so far: 1. Checked door bell's signal strength is RSSI -36 ( think this is a good strength) 2. Did reset Samsung family hub to factory setting 3. Logged into Ring app on the family hub Still see the same issue. And I reached out to Ring's support team over the phone. CSR could not help me and she wanted me to check with Samsung customer support. I would imagine what would be the response from Samsung's support team (if I am able to talk to someone), since it's not their app they could not help. As I posted earlier, the Uninstall button for the Ring app is disabled. Any way that I can remove that and reinstall the app? Thanks again for your help.

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  16-10-2020 01:21:51

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  A667703

  I just purchased the Samsung Family Hub Refrigerator couple days ago and tried to setup the ring doorbell pro in the hub and I got the same message Streaming is not available due to network problem....please help. Thanks

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  16-11-2020 03:03:27

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  J

  Jmoney

  Live view still does not work on samsung hub refrigerator, works every where else. Also ALL other apps work on refrigerator fine. Ring basically sucks, customer service is a joke, it rarely picks up motion, etc, etc, etc... Willing to bet NOBODY from ring replies to this thread

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  20-11-2020 01:49:55

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  ClaudioS

  It's probably not Rings fault but Samsung. They provide the ring app on the fridge. I suggest you write your posts and complaints on the designated Samsung forum. They did do an update revently, but didn't solve the issue sadly. Let's hope the don't take to long for the next update to come out. [https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Live-view-stopped-working-with-latest-Samsung-update/td-p/1453269/page/3](https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Live-view-stopped-working-with-latest-Samsung-update/td-p/1453269/page/3)

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  24-11-2020 10:13:51

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  sayakd

  Hi All, I am having the same issue. Live view was working fine on my family hub but then all of a sudden it stopped. Tried all the basic troubleshooting steps discussed in the Family Hub blog, but no luck. Has anyone found a solution yet? Error " Video Streaming not available due to the network issue". If someone rings the doorbell, the family hub screen automatically DOES NOT pull up the video like it used to.

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  02-12-2020 06:57:07

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  olasco2k

  Looks like latest software update fixes issue. Ring app 4.1.24

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  04-12-2020 08:57:27

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  Tom_Ring

  Hi @olasco2k. Thanks for sharing this info!! :smiley:

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  04-12-2020 05:20:07

• K

  Kipperm13

  Tom_Ring, I tried all that you listed a number of times and still dose not work. Had the issue with 4.1.24

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  19-12-2020 12:48:58

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• R

  Rw121609

  Same thing here. Brand new Family Hub and updated to .24 and logged in and video won’t work.

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  20-12-2020 04:51:33

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