Amazon Alexa + Ring
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Full screen streaming on Alexa not working for Stick Up Cam
Hi All,I have 6 Stick Up Cam Solar 3rd Gen, 2 Floodlight Cam Wired Plus and an Echo Show 15.When I ask Alexa to show one of the Floodlight cameras, the stream is displayed in full screen and I can stop it by saying "Alexa, Hide [camera name]".When I do the same with one of the Stick Up cams, the stream is displayed in a small window on the bottom right rather than in full screen. Side effect of this is I can't hide the camera stream unless I first, manually, enlarge it to full screem by pressing the 4 diverging arrows on the screen.Does anyone know how to show the stream in full screen also for the Stick Up Cams? EDIT: I have noticed if I give the order twice in a row, i.e. if I ask again to show the stick up camera when the small PIP stream is shown, then it shows it as full screen. But I can't seem to find a way to make it work in the Alexa routines :-(Thank you!
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20-07-2023 13:33:25
Responses (3)
- C
Hi @Caitlyn_Ring , thank you for your reply. I have followed your suggestion and now the situation is even worse as all cameras are now shown in the small PIP picture. The only workaround I have found to show the camera feed in fullscreen is to give the order twice. First "Alexa show front door"
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27-07-2023 10:22:24
- J
Hi @CannaLucente. I'm happy to chime in. The next best step would be to reach out to our support team to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-07-2023 21:18:59
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Caitlyn_Ring
Hi @CannaLucente. Try following the troubleshooting steps for the Alexa integration [here](https://support.ring.com/hc/en-us/articles/360050781811-Ring-Alexa-Skill-Stopped-Working-). Usually unlearning and relearning the Ring Skill in the Alexa app can resolve issues with the integration.
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21-07-2023 21:42:08
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