Amazon Alexa + Ring
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Echo Show 8 mic not working
Hi There,I have installed the Ring doorbell 2nd gen and connected it with my Echo show 8. If I access the doorbell from the echo show manually (live view) the mic mic works perfect and i can talk to the person at the door.However, when someone rings the doorbell the feed automatically comes up on the echo show but I cannot speak to them. The mic doesn't work (I've pressed the mic button on the screen etc). Has anyone encountered this problem? If I say alexa talk to the front door the feed opens and the mic works but its only when someone rings the doorbell and the feed appears it doesn't work. Is it a bug I wonder?
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09-04-2021 07:32:54
Responses (57)
- I
Hi I got my echo show replaced after speaking with Amazon customer support and the same issue again with the new one so it's an issue with the software it seems...
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11-04-2021 19:09:04
- I
Can anyone from Ring please advise? This is not a hardware issue as I've tried this on two brand new echo shows and it's the same issue
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11-04-2021 19:10:42
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- R
I'm having the same issue the echo show 8 was working fine before but now it's just stopped who do we contact as I'm disabled in an electric wheelchair and rely on the doorbell to let my carer's in I'm lost without out and my phone will connect to it but it's slower than the show and less convenient I've never been on a forum before but I'm at a loss what to do any help
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12-04-2021 16:48:56
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RHi I have finally sorted this issue out I contacted Amazon after going through the factory reset of the echo show 8 and checking WiFi etc they sent me a replacement echo show 8 but the same problem persisted so it's not the echo show it's the ring doorbell Amazon customer service sent a link to cont
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27-04-2021 08:32:53
- D
Same Issue is with Ring Doorbell 1st generation. Also I can confirm that this is not working with Echo Show 5. Before was working as a charm. Issue started before week or so
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16-04-2021 08:04:47
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- R
I have the same issue with my doorbell 2. Very recently my microphone stopped working on my echo show 8 when someone rings the doorbell. I hear them, but they can’t hear me when I activate it. If I try to trigger the on demand live view and then activate the microphone, it works as normal. It’s only when the doorbell is pressed and the live view automatically appears that I can’t talk to them. It’s clearly a software/firmware bug because resetting the skill, the echo or the ring device did nothing. And actually the mic works fine when you use on demand live view, so it’s not hardware related. Please fix this terrible bug soon, I can’t talk to people who ring my doorbell! I have to stop the live view on my echo show 8, then ask alexa to show me the front door, and only then my mic works again. It was working fine until very recently, an update you pushed must have broken things.
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30-04-2021 07:58:16
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zulu4.com
I have the same issue with Echo, when someone rings I activate the mic on the Alexa but they can't hear me. I've searched the web but can't find a solution so suspect it's a fault with my Echo hardware. really don't know whrer to go from here :frowning:
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10-04-2021 18:06:08
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