Amazon Alexa + Ring
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Cannot talk to Ring doorbell from Echo Dot
I just installed a wired Ring doorbell and two way talk works fine with the Ring app. However, it does not work properly with my Echo Dot and Alexa. I enabled the Ring Skill and disabled it two times, but that did not helpI went through the Ring troubleshooting procedures to no avail. So, I decided to do a complete reinstall of everything including the Alexa app. Everything went smoothly, and the Ring doorbell was discovered by the Alexa Ring skill. It works, except when I try to respond to the doorbell through my Echo Dot (or my taller Echo). I get a message on the Echo Dot announcing the front door bell. However, when I issue any of the commands like "Alexa, talk to the front door", I cannot be heard outside at the doorbell. But, I can hear the person outside at the doorbell speaking to me through the Echo Dot.Also, I can initiate two-way talk successfully if the doorbell has not been rung. This problem only occurs if the doorbell is rung. I've been messing with this for two days and have done everything I know how to do.I hate to give up on this, but I'm to the point of returning everything to Amazon if a solution cannot be found. It's useless to me if I cannot get two way talk working when the doorbell is rung.Suggestions are most welcome.
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15-06-2021 22:51:38
Responses (9)
- T
Hi neighbors. Thanks for bringing this to our attention. I've shared this information with the appropriate team and it is currently being investigated. I recommend contacting our support team. This will allow them to deep dive into this issue and properly track it. Once a solution is found, they'll be able to follow up with you via email.Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. In the meantime, if you have any other questions, don't hesitate to ask. Thanks, neighbors!
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17-06-2021 16:50:49
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- H
This link helped me. I got mine working w/ my LG TV now. Creating a "Routine" in Alexa app works great! Read how here: https://www.reddit.com/r/Ring/comments/iwc6cu/2020_lg_webos_tv_with_ring_doorbell/gen07xp/
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25-06-2021 06:16:18
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Pauken
Sounds exactly like the problem I have with an Echo Show 5. I can communicate with a Ring Doorbell 3 at any time EXCEPT when answering a ring. The visitor gets dead silence. If I close the live view and ask Alexa to "talk to the doorbell' I can communicate - but by then the visitor has had time to get back in their car and drive away!
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16-06-2021 05:29:12
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