Urmet 1130/16 permanent door open issue

Products Ring Intercom
1

I purchased the Ring Intercom two weeks ago and installed successfully it following the instructions.
From today suddenly the entrance door is always armed.
I checked the connections and they are all correct.
I also reset the device, but nothing.

I had to remove the cable connected to port 9.

Has anyone had a similar problem and has it been resolved?

2

Hi @Umbs . Welcome to the Ring Community!
We’d be happy to take a closer look at this with you. Please send us a picture of the wiring and another picture of the case of your current intercom. Our team will then be able to investigate this further.
We look forward to hearing back from you.