Unable to access ring/blocked IP address
Hi, I recently purchased the Ring Video Doorbell gen 2 and have had numerous problems with the device. I now cannot access the ring app, my ring account or the ring website when using my home WiFi. The only way I can access the ring products is by using mobile data or if I use my WiFi via a VPN. My doorbell is no longer communicating with my WiFi. It appears ring is somehow blocking my IP address so the only way I can access the ring app or website is by using a VPN. However if I use a VPN the camera on the doorbell will not work. I see on the ring community that this appears to be a common problem but I cannot see a fix. I have reset my router, even tried a new router, removed and reinstalled the app and reset all my devices but nothing works. I can only assume my IP address is blocked. Thankyou for any help or advice.
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07-09-2020 10:03:53
Responses (1)
- B
Hi, I'm sorry for not updating my post sooner. I contacted my ISP as recommended by ring, it transpired that when I installed my new router it re activated an old firewall setting on my modem/router. My firewall reverted to the maximum setting for on line safety and blocked a number of websites including ring. I change the firewall setting and the app and website are all back up and working. So if Russ1247 suggestion doesn't work just have a look at your routers firewall settings.
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12-10-2020 08:24:52
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Caitlyn_Ring
Hi @Blighty40. Would you be able to share a screenshot of what error message you receive when you attempt to access the Ring App and the Ring website while connected to your wifi network? Have you had any router updates or settings changes recently? I'd be happy to take a look at this once I have more information.
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07-09-2020 05:19:44
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