Stick up cam isn't showing camera preview on app.

I installed my second stick up camera and it is not showing a preview on my app dashboard?

Hey @Mac5. This usually happens when the unit has failed to update its firmware. Once the firmware updates, you’ll begin seeing images in your Stick Up Cam’s preview. Firmware updates happen automatically, and this could also be because the unit has just been installed and a firmware update is pushed when this first happens.

If in 24 hours the camera preview tile cannot update, please try triggering a Live View throughout the next day to see if you can get the tile to update on your Dashboard. If this is still to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

It shows up perfect on my wifes phone, but not mine.

@Mac5 Could you try removing the Ring app from your phone, rebooting your phone by turning it off/on and then reinstalling the app to see if this helps? Please let me know if that works!