Solar Pathlight Not Charging

I own both a solar pathlight and a solar steplight. It has been rainy and cloudy for the past week so they understandably haven’t gotten much sunlight. Eventually their batteries died so I brought them inside to charge via USB cable.

I charged the solar steplight just fine, but the pathlight isn’t charging at all. I know the problem is the pathlight itself because I’ve tried using multiple cables and wall adapter/chargers (including the ones I successfully charged my steplight with). I thought maybe the lithium battery came loose so I took it out and put it back in. It still won’t charge.

Hi @k_storch. It sounds like you’ve tried a few different approaches to charging it, so there’s not much else I would suggest. It might be best to contact our support team for this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back with the information our support team gives you.