Security keypad not recognizing base station

I am trying to hook up my new security system and the keypad is not recognizing the base station to connect to the internet. I have tried all recommendations without any success

Hi @Kenpatrick37. If you have tried all the basic troubleshooting steps and are still having the same concern, give our support team a call at one of the numbers available here for further assitstance. If you are outside of the US, please visit here to see how to contact support.