JC
Ritto intercom
audio-quality
cs-support
intercom
wiring
Hello, I have a Ritto 1763040 intercom (7630/x0) and while people get clear audio at the entrance, I cannot hear them speak through the ring app. I used the "B" wires and connected B1 with a and B2 with b as instructed and people can hear me clearly when I use the headset. Is this a hardware or a software problem ? Best regards, Jay-C
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19-02-2023 04:28:30
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Justin_Ring
Hi @Jay-C. We have a few Ring Intercom articles [here](https://support.ring.com/hc/en-us/sections/4417082373780-Ring-Intercom) that have a good amount of information that could help. If you have gone through these articles and are still in need of assistance, reach out to our dedicated [Intercom support team](https://support.ring.com/hc/en-us/articles/10070641988500-Ring-Intercom-Support).
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20-02-2023 10:48:51
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