Ring Siren security seal broken on packaging

Hi all,
I received my ring alarm system via DPD a few weeks ago. The box was poorly taped shut and inside the siren security tag on its box had been cut as though someone had been inside it. I returned the whole system and got refunded. However, the new one I ordered has the same thing. This doesn’t seem right to me. Why would the siren box be opened and not resealed professionally if it was done by ring? I’m just wanting a second opinion before I return this one too. Is the system likely to be compromised?

Hopefully someone has had similar experience.
Cheers in advance

Hi @user68296. Where did you purchase your Ring Alarm system from? If possible, can you please share a picture of the broken seal you’re seeing? I’d be happy to see if I can find any information about the packaging.

Hi, thanks for the reply. I purchased directly from the ring uk website. Photo of broken seal attached

@user68296 Thanks! Since you ordered directly from Ring.com, I wouldn’t worry unless any of the devices seem to have sustained damage during shipping. If you encounter any issues with the setup process, or notice any damage, please don’t hesitate to reach out to our support team for assistance.