Hi @mop708. An active Ring Protect plan is required for video recording, but you should still be able to access Live View regardless. I’d recommend first checking that your Ring Protect plan is active, then check the signal strength for your Doorbell on the Device Health page. If the signal is weak or unstable, this could impact the Doorbell’s ability to record video or activate the Live View.
We also have several troubleshooting steps for Live View not working here. If this concern persists, please reach out to our support team for more in-depth troubleshooting assistance. They can take a closer look and review device or network details that might be causing this issue.