Ring Intercom setup unsuccessful (SKS HT4600)
Hi, I've already contacted the Ring Community Support and got this issue escalated to engineering. Currently awaiting a response. I wanted to open this topic, just in case someone experiences the same issue and to create some transparency. I'm not 100% sure how to categorize this issue, from the error described below it might be something other than a compatibility issue with my intercom. Could be a pure Ring App issue as well. Running **iOS 16.1** on an **iPhone X**. My intercom system is a **HT4600**, the brand is **SKS**. Wiring instructions displayed in the app: * Insert wire B-2 into port b * Insert wire B-1 into port a I've followed through the setup instructions given by the app, up until the point where the app is asking me to do a "test" for which I have to go downstairs and ring my doorbell. The Ring Intercom device successfully switches into the "testing mode" - you can hear the click of a relay inside the device and see the green light. The next step is to ring the doorbell and confirm this action. However, whenever I click on the "I pressed the button" button, the app switches to an error screen as follows:  Here's what I attempted to mitigate the issue: * Rebooted my router (well, I knew this wouldn't do anything, but yeah...) * Updated my phone to the latest iOS version & re-installed the Ring App * This actually made a difference, when I tried to setup the Ring Intercom device again, it ran through a firmware update this time - not sure if that was a coincidence) * Ensured there is no active VPN connection on my iPhone (saw similar threads where this error screen popped up when setting up other ring devices, but does not apply in my case) * Restarted the Ring Intercom device (removed battery) * Serveral resets of the Ring Intercom device (wiped clean by pressing the button for >=10s, removed it from app) * Checked the wiring multiple times, everything is as it should be * Rang my doorbell both from the outside unit as well as the button directly in front of my apartment) * Attempted the test while connected to my WiFi (left the phone inside), as well as through a mobile data connection (from the error it got me thinking if that makes a difference, but it did not) If anyone has any suggestions on what else I could try, just let me know, happy to try out things. I'm going to keep this topic up to date with whatever information I receive from the Ring support & engineering team. Thanks!
10485 •
0 •
2 •
28-10-2022 07:38:12
Responses (27)
- P
Hi, Can you please help me with my urmet model CS1131-002G, I try to use connection with model 1131-002 but it' doesen't work  I also see that I don't have any cable (before ring) in CA port, Anyone can help me with this issue? Thanx
•0
25-04-2023 09:38:06
•
Fsimilar ploblem: I just bought Intercom and installed it on Comelit 5701 + 5714. connected with B1 and B2 in L and L. when i press the button at the entrance i hear no welcome sound and finally i get error from the app P16-130. Only if I lift the handset in the house do I hear the welcome music, but otherwise the voice is not activated in response. I wrote to support on April 22 but have not yet received a response. 
•0
27-04-2023 06:04:23
LI connected my Urmet 1130/16 to the Intercom ring but I have 2 issues: 1. I cannot open the main gate (I hear a “zzzz” sound from outside of my building in the speaker but the door doesn’t open) 2. Each time I try to open the gate I receive a ring notification on my Ring app I followed all the app cablage indication that are: A2 port 1 A3 port 2 A1 port 6 A5 port 9 A6 port CA Please help me. Thanks! 
•0
28-04-2023 10:54:51
SHey, this Comelit issue should be fixed by now. If you do the setup again, you should carefully see the switch position when selecting model. Most likely, your system would work with 5701 + 5714/K config. All the best!
•0
30-05-2023 02:32:35
SHey, It appears that your intercom has an extra "chime" module. That's why it doesn't work with CA port. Please try to move "A-6" to "RZ" on the chime module.
•0
30-05-2023 02:44:44
- I
So - I‘m having the same problem as @smarthomer with my sks (it’s the il ventro video- but had a 4600 installed at the beginning (for Nuki opener to work). The support is trying to fix it since December!! already - but nothing helps - ever single time the Communication error page on last step of testing. Any more suggestions? Tried it with Home Wifi, Guest Wifi even with Hotspot of the iPad?
•0
28-05-2023 11:10:26
•
UHello, can you post a picture of the Nuki wiring on ht4600 or how I can get the information ? Thanks.
•0
05-08-2023 08:35:18
- S
A post was split to a new topic: [Urmet CS 1130-002G || No Sound](/t/urmet-cs-1130-002g-no-sound/207279)
•0
14-06-2023 02:18:32
•
- P
@fabalip Hey, Is this setup already working for you? Comelit 5701 + 5714? Thanks.
•0
23-06-2023 09:56:24
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
SMonda
Hi Everyone, i tried to connect ring intercom but it doesn't work. I attach some photos Urmet model 1130/12 any suggestions? 
0
17-04-2023 03:04:54
•