@Heych Yeah I updated the firmware but I have some good news, just tagging you so you know all your hard work has paid off
If anyone stumbles upon this thread in the future and by coincidence has the same intercom as me (Siedele HTA811) I’m glad to say I’ve found the solution. Not sure about other intercoms from Siedele, so be careful if it isn’t the exact model like mine.
Anyway, first of all shoutout to @Heych for their help, without them I would still wait for Ring support to solve the issue for me, your help really motivated me in finding the issue myself!
So like @Heych already mentioned early in the thread, A-6 doesn’t belong in Port 7, but Port G - this connector handles telling the app that someone rang the bell, opening the door still didn’t work though.
After that they mentioned to try putting A-1 in port b, this made opening the door through the app possible, but now it didn’t tell me when someone rang the bell and sent constant messages that someone is at the door. So what now?
I literally messed around for hours today, trying different combinations of A-6 and A-1 in every possible way, but no luck. So I did the only logical thing and removed every cable except the ones handling the microphone and audio, since those worked from the start.
To make a long story short, the app tells you to put A-5 into port I - this is also incorrect… A-5 belongs into port 6.1 and A-1 belongs into I. A-6 belongs into port G like @Heych correctly found out through the manual.
SOOOO the tl;dr of the cables that are WRONG in the app is:
A-1 (red-ish cable) belongs into port I
A-5 (grey cable) belongs into port 6.1
A-6 (purple cable) belongs into port G
This is how the cables should be wired. Everything else the app tells you seems to be correct.
Overall this was a pretty disappointing product launch for me and personally I will stay away from Ring products in the future, as for now this is your only option for a smart intercom while living in an apartment which is why I still recommend it for now, but be aware that it might come with a lot of headache… I like tinkering, I like problem-solving, but yikes.