Hi neighbors! It sounds like both of you have tried a lot of the basic troubleshooting steps already in order to resolve this. When it comes to connectivity concerns, there are a lot of different factors that could be affecting it. A good place to start when Live View isn’t working or you’re getting any type of streaming error is our Community post on the topic here. You can also find more information on how to improve your Ring device’s connectivity in our Help Center Article here.
If these concerns continue to persist, I’d then recommend working with our support team to take a deeper look and help narrow down what may be causing this as it could be different for each of you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back in this thread on what solution works for you or what our support team recommends. 