For over a week now we have not been able to use the ring app (iOS or website ring.com) to use our products while connected to home Wi-Fi
On Wi-Fi at home:
When I click log in on ring.com I get a 406 access denied error immediately
When I open the the apps (ring or rapid ring) it logs me out or gives unknown error when trying to log in
On LTE at home it works fine
On LTE remotely it works fine
From research it sounds like ring is blocking my home IP.
Called customer support and they asked if we were using vpn. Answer: no
Customer support also said they don’t have tools to unblock IPs
They said to reach out to my ISP (spectrum) but didn’t tell me what I should ask them…
It was working fine for the longest time and then stopped. This happens in my wife’s equipment as well
What’s the next step?