Ring blacklist IP?
For over a week now we have not been able to use the ring app (iOS or website ring.com) to use our products while connected to home Wi-Fi On Wi-Fi at home: When I click log in on ring.com I get a 406 access denied error immediately When I open the the apps (ring or rapid ring) it logs me out or gives unknown error when trying to log in On LTE at home it works fine On LTE remotely it works fine From research it sounds like ring is blocking my home IP. Called customer support and they asked if we were using vpn. Answer: no Customer support also said they don’t have tools to unblock IPs They said to reach out to my ISP (spectrum) but didn’t tell me what I should ask them.. It was working fine for the longest time and then stopped. This happens in my wife’s equipment as well What’s the next step?
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05-02-2021 06:19:06
Responses (10)
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Computers on Wi-Fi at home do not work when accessing ring website either. The network connectivity of computers and phones on Wi-Fi work normally and as expected other than ring access (YouTube, google, web surfing, etc)
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06-02-2021 02:01:57
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THi @Phyxiis. Happy to chime in for Marley here. If you are still having this concern, I would reach out to support regarding your open support ticket so they can provide you with the details that your ISP would need. Once verified, you can ask the support agent to email you with the information needed, rather than just trying to remember it all. I hope this helps!
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08-02-2021 03:48:47
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It seems that either ring is blocking the IP we have been given from Spectrum, again, or Ring doesn’t like the use of dns servers 1.1.1.1 and 1.0.0.1. It was working for a while since this post and now all of a sudden I’m being blocked again
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16-02-2021 05:24:32
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- P
Funny I happen to look at this. No. It’s currently happening again now randomly where I can’t even log into account.ring.com or access the cameras. It still notifies me of motion and such. Main reason I’m asking for support again is 10min after I left home this random woman came up and rang the doorbell asking about an owner of a car on the street. She put her cell phone over our doorbell and my wife called the police. Hopefully Ring stops blacklisting our Spectrum ISP. Would hate for something to happen and we can’t view stuff because ring decides to block our home WiFi (I’m a sysadmin with 10 years of experience and so I’m well aware of what blacklisting looks like)
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02-06-2021 12:50:21
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Also the fact that this topic was hidden because it was considered spam is also disheartening
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02-06-2021 01:08:57
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Marley_Ring
Hi there, @Phyxiis! This is certainly an odd occurrence to hear of, and I thank you for providing such great detail. After reading through, it sounds like your Ring devices are connecting to your home wifi network, as intended, and also successfully communicating with the Ring app, but is only accessible via the Ring app when the mobile device is using cellular data. As this is also true for the website, this certainly narrows it down for us. As long as your events and recordings (if subscribed) are making it to your Ring account (confirmed by accessing w/ cellular data), this is a great sign that the flow of communication is mostly working up until the mobile device is attempting Ring app/ website operation via wifi connection. The next best test would be to try another wifi network whenever available. If possible, you can also check your network details via your router's user interface to confirm that the mobile device is connecting successfully to your wifi network during these attempts. Another good step would be to try accessing Ring.com via a computer, if available, to see if only mobile devices that are on wifi are having this concern, or all devices. Feel free to let us know how this goes! :)
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05-02-2021 10:08:02
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