Responses (4)

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  Tom_Ring

  Hi @user29423. Can you provide a little more information about the issue you are having? Can you provide clarity on the specific problem you are running into? Thanks, neighbor.

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  05-12-2022 08:47:22

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  Swipers

  Mine is the same and has suddenly stopped working with my Amazon echo as well. Followed the usual uninstall, reinstall scale et cetera as suggested, but it is still not working. Any ideas to fix this? Thanks

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  09-12-2022 07:48:33

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  Caitlyn_Ring

  Hi neighbors. Having a bit more clarity on which part of the integration isn't working will help us provide more relevant troubleshooting steps. Are you trying to [arm or disarm your Ring Alarm via Alexa](https://support.ring.com/hc/en-gb/articles/360020893671-Arming-and-disarming-your-Ring-Alarm-Video-Doorbell-and-Security-Camera-with-Alexa) and it's not working? Do you not see your Ring Alarm listed under the Devices tab in the Alexa app?

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  12-12-2022 03:26:08

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  Ca333

  It's not showing up at all on one of the alexa shows other is OK. Also I can't make an account to pay as my 30 day trial is finished

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  13-12-2022 12:42:37

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  Caitlyn_Ring

  Hi @Ca333. Are both Echo Shows on the same Alexa account? Can you share a screenshot or picture of what you see for the Echo Show that you see the Ring Alarm on? I don't have an Echo Show myself, so screenshots will give me a better idea of what you're seeing so I can provide useful troubleshooting tips.

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  13-12-2022 04:17:56