Hey neighbors! If you’re experiencing any Live View concerns with the Rapid Ring app, please try the following troubleshooting steps:
- Check out our Community Post on Live View concerns, which can help you narrow down what may be causing the Live View to not work.
- Follow the best practices in our Help Center Article here to ensure compatibility between your mobile device and the Ring app.
- Test the Live View on both cellular data and wifi connections to see if one connection type works over the other.
- Test the Live View on the regular Ring app to see if it works without issue there. If it does, this may be a better option to manage your Ring devices, as you will also have access to all of the features available as opposed to using the Rapid Ring app.
If you’re able to access Live View successfully in the Ring app, I recommend using this rather than the Rapid Ring app so you can manage your Ring devices without issue. If you’re unable to access Live View in either the Rapid Ring app or the Ring app, please follow up with our support team at one of the numbers available here so they can take a closer look. If you are outside of the US, please visit here to see how to contact support.