Hey neighbors! If you’re experiencing any Live View concerns with the Rapid Ring app, please try the following troubleshooting steps:
- Check out our Community Post on Live View concerns, which can help you narrow down what may be causing the Live View to not work.
- Follow the best practices in our Help Center Article here to ensure compatibility between your mobile device and the Ring app.
- Test the Live View on both cellular data and wifi connections to see if one connection type works over the other.
- Test the Live View on the regular Ring app to see if it works without issue there, as it may be a better option for you than the Rapid Ring app.
I hope these troubleshooting tips help. If you continue to have any concerns with the Live View, please follow up with our support team at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. 