New mobile telephone, need connect with another e-mail adress

Perdi meu telefone antigo e preciso conetar minha camera. O app nao abria por dizer que nao reconhecia o novo telefone. Criei nova conta com outro email e ainda assim nao estou tenda acesso as imagens da camera. Como devo fazer para conseguir utilizar minha camera no app Ring?

Hi @Paiva2017. At this time, the Ring Community only offers support in English. It looks like your post is regarding account access. Ring devices can only be set up under one Ring account at a time. If you sign into a different Ring account than the one you set your Ring devices up under, you will not be able to set up or see your devices.

If you have a new phone number, you can find some information on accessing your original Ring account here. If you still cannot sign into your Ring account, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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