My recording time is 3 hours ahead

Recording time, three hours ahead. I’m EST

All of my times on app and phone are correct except the recording time which is 3 hours ahead.

Hi @Mike70. I recommend checking that your Ring app and phone are up-to-date with the latest updates available. You also want to make sure you do not have a VPN activated on your phone, as it can cause errors with the Ring app. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

Hi Justin,
Thank you for your great advise but my relative solved the issue. It was a simple resolve that I couldn’t figure out. She simply re-installed my address on my app account and it was fixed.
She said a 3 hour time difference had to be a time zone issue and re-doing my address fixed the problem.
Thanks again,

1 Like

@Mike70. Thats awesome! I’m glad to hear they were able to help you solve this issue. I hope this helps others who run into this concern as well.

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