Motion sensors not triggering hue
HiFor some reason i am unable to get the Ring motion sensors to trigger my hue lights via Alexa routines.Ive got the skill installed and made a routine i.e. when sensor detects motion, turn on X hue lights. However despite motion being detected the lights do nothing. I restarted my phone and reenabled the skill as per another article on here but it hasnt resolved the issue...Regards
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26-11-2020 15:04:05
Responses (1)
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Hey neighbors! Would you mind reaching out to our support team directly on this matter? Since you've already tried some troubleshooting steps and it's not working properly, our support team will be able to take a closer look at this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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27-11-2020 19:08:02
NHeya, Our routines started working again at around 5pm GMT so all good now! How are things for other folks?
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27-11-2020 20:15:35
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neilmartin83
I'm having the same problem - routines were working properly before the AWS outage the other day. Since then, my routines that use Ring sensors as a trigger are failing.Others on Reddit/Twitter have also reported the same thing. :-(Is Ring aware and are they trying to fix it?
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27-11-2020 09:03:55
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