I have an update: after reading about Ring being so kind as to send others a free battery - which is not the core issue thus not a permanent solution (BTW the camera won’t keep a battery charged) - two of my three cameras just quit working yesterday, so here’s what I did:
Reset my two Chime Pros (unplugged them, paused, plugged them back in, waited a few minutes, checked to make sure they were connected to my home network);
Did the exact same routine with the two affected (infected?) cameras;
Reset one of my two non-Ring wifi extenders;
Deleted the Ring and Rapid Ring apps from my iPhone then rebooted the phone;
Re-downloaded the Ring app, logged in…
Waited an hour or so… and at leat right now (the next day), everything seems to be working.
This may only be a temporary fix - time will tell - but some functionality beats no functionality!
Come on Ring Team, please don’t wait and hope that faithful investors will go away if you ignore them: reach out to those of us who are giving this our best shot in good faith! This includes reimbursing me for a $30 battery when the time comes (or c redit?).
I’ve just purchased 2 stick up cameras that arrived today and both of them are showing critical low batteries. Both cameras are mains powered like everyone else’s and because of this issue they are absolutely useless.
I read through the thread and I’ve got the same issues as the other Ring users. Rings battery solution is only a short term. I phoned customer support and it’s been passed onto tech support, but they could not give any time scale of a solution being found.
Removing the camera and setting it up again will work temporarily. It still gives the low battery alert and will think the battery died (maybe a week?) and stop working. My camera needs a ladder to get to so it’s not an easy/quick thing to do.
This is not a major problem but just wondering if the next version of the app can remove the need for a battery charge level displayed. I have a plug in Stick up Cam but the app constantly shows the battery is at 0% and its gone off line. Surely if it knows its plugged into an electric socket it doesn’t need to display this. I was considering buying a battery but I then thought if I have a power cut my WiFi goes off anyway so there’s no point.
Also another thing about the app, I have ring doorbell pro and the homescreen shows a image of the front drive which the cam is viewing, however the back garden (Wired Stick up Cam) just has a black screen… Is this because of the “flat battery” or a different issue.
Have attached a couple of screen shots
Same problem, brought the ring stick up cam plug in today - had a battery version before but decided as the camera is close to a socket that the plug I would be more convenient.
But after setting up - constant low battery warning - no functionality - I do not have a spare battery so cannot plug this in.
Any help or update to get this fixed would be appreciated but it seems from this thread that is a massive problem for everyone
I just replaced all my Amazon Cameras with RIng Cameras. I have 10 of them.
I have the same problem with the outdoor camera. I cant connect to it now. I have reset it 3 times. Is there any solution?
I only swapped 5 of the cameras so far. Also there is no live multi camera view? Wow! I thout this system was supposed to be wonderful! What the heck!?
We just bought 2 Stick Up Plug In cams. Both of them work, but they both exhibit two issues (so far):
The Live View button is a light blue color, instead of the normal blue color. When you tap on the Live View button, an error message pops up saying, " Low Battery Please charge your device to enable Live View."
We get no motion notifications when Motion Verification is turned on. Once we turn it off, we get notifications without any issue.
The cams show the firmware is Up to Date, and they show Power Outlet as their Power Source.
THERE IS NO FIX FOR THIS PROBLEM COMING FROM RING APPARENTLY TO DATE 05/22/20, and they are being very irresponsible in the manner they are handling this issue…MY CAMERA IS BEING AFFECTED BY THIS SAME ISSUE AS OTHERS HERE, MINE TO THE POINT IT WILL NOT GIVE ME LIVE CAMERAS VIEWS DURING CRITICAL TIMES, SUCH AS WHEN I’M RECEIVING A WARNING I HAVE MOTION, BUT I CAN’T VERIFY IT, BECAUSE MY CAMERAS WILL NOT GO LIVE, BECAUSE THE BATTERY (THATS NOT THERE) NEEDS TO BE CHARGED!!! BUT OOPS WAIT I DON’T HAVE A BATTERY. Times like this defeats the reason I purchased these 4 cameras. Three of my cameras are plugged into 115ac and they all have this same issue and the configuration is correct on all of them… One camera is battery operated and it does not have this issue. I am a High Tech R&D person…in a high tech business and I say it again I have verified all Input settings and they all are correct, according to your instructions. I heavily suspect this is a software issue, unless the hardware doesn’t have the ability to do what’s being ask of it by your software. I know you are probably more than aware of this fact yourself. Because you know this, It’s very important that you handle your customers complaints in a professional manner. If you know it’s a software Or hardware issue, Make a Statement to customers that you are working on a solution to correct this particular problem now. This issue is NOT going to be resolved by some magic solution your customers come up with by their efforts, because they do not have the ability to repair your hardware or software, unless they show up on your property and start reprogramming your software, Or redesigning your hardware…they don’t have the ability to resolve these issues…These issues Can’t Be Resolve THRU A Forum… because it’s not a configuration issue And You Know it…This is Not Magic… Show some respect to your customers by telling the truth about what’s going on, they’ll respect you more and have more patients with you, if you do…Stop the Flim Flam BS…Be Honest with your customers…
Anyone who purchased defective Ring cameras recently enough to be within the retailers’ return merchandise window should SEND THEM BACK FOR A REFUND on the grounds that they are defective and don’t do what they’re designed to do. If enough victimized customers do this, reputable retailers like Amazon and most others will start sending a strong message to Ring in the form of stopping their orders and flooding them with returns. All buyers should be able to get online and leave reviews of Ring equipment accordingly. At least we can warn others… until such time as Ring steps up and does the right thing for all of us.
Ring had a big sale on these cameras. I received mine Wednesday and it’s been plagued with this problem, and I just discovered this thread. Wow, what a disappointment.
Absolutely ridiculous. I purchased mine last year and it worked fine all winter. Now all of a sudden I get the low battery notice that everyone is getting. My floodlight cam is having NO problems. Ring needs to fix their issues.
Shame on Ring for knowing selling a defective product. The funny thing is three service tech’s acted like they had never heard of this. I wish I would have seen this site prior to my order. Mine is going back
Just received one of these cameras yesterday and have the battery critically low error… it’s wired…really!
Called tech support and they acted surprised. Looks like it needs a firmware update. Was gonna buy a few more, but this ain’t gonna happen unless they get our first one fixed. Very disappointed in this Ring product and how long this issue has been going on without being fixed. This ain’t rocket science.
I don’t know, but it’s time to get the word out: I just submitted the following review on AMAZON where I bought a LOT of my Ring equipment including my stick-up cam (I bought the rest directly through Ring):
I’m hoping that Ring will eventually fix this issue - in which case I’ll update my ratings and review - but it currently appears that ALL wired stick-up cams have a DEFECT that makes a “critically low battery” warnings come up on the app even though this wired device doesn’t require a battery. When this occurs, most or all other functionality quits. As having a reliable security system is essential, I bit the bullet and bought a $30 battery for my WIRED device, charged and installed it in my WIRED device and this extra investment has temporarily remedied the issue. As of this date (5-22-2020) Ring HAS NOT remedied this issue and there are 100’s of complaints out there. Save yourself the frustration and look at other systems!
Got the same problem. Stick up wired cam doesn’t work with error message “battery critically low”. Funny thing is that the solution is to plug in a battery? It doesn’t come with a battery. Are you asking me to buy one for a wired cam? That is funny.
I received mine yesterday, and had the same issues as everyone else is describing. Today, I went ahead and did the install. WOW< i thought I was going to die. I went into the attic and passed the electrical cord and out to the eaves. I was able to connect my hard wired with current. In my attic, there were several electricty outlets in different area. MY house is 4500 square feet and a single floor. So i was able to get two cameras mounted under the eaves. Then, once it was under the eaves, i went to my cell phone, with me on the ladder, i then erased both cameras. The, i replugged one in, i then did the all new “add new device”. Completed one, then I went to other side of house, and did the same thing all over again. And now they both work flawless. JUst FYI, if you program this unit in your house, then unplug it, and try to install it, once you unplugged it, it will not work, or, it may not work. SO you will have to redo the install by erasing it and adding it in again. Well, at least for me, this is what worked. Now I can see 3 cameras, my doorbell, and two surveillance camers! it is awesome
I am having the same problem with a wired indoor stick up cam showing a critically low battery and unable to use live view. In the above post, it says to check the power source check box, but I can’t find where that is. Somebody help!